Shipping & Returns
SHIPPING INFORMATIONAt budget we strive to get our amazing products in your hands as quickly as possible. In most instances order processing will be the same day or next day depending on when the order is placed. For orders placed before 5pm EST Monday-Friday, orders should be packaged and shipped the same day. For orders placed after 5pm EST, on weekends or holidays, the order will be packaged and shipped on the next business day. The following shipping methods are available:
- Free Shipping on orders over $50 (5–8 business days)
- First Class Package (3-6 business days)
- Priority (1 to 4 business days)
FREE SHIPPING (50 US STATES ONLY):Orders shipped within the continental United States should arrive within 3 – 6 business days depending on delivery location. Orders shipped to Alaska and Hawaii may take an additional 2 – 3 days for delivery.
FIRST CLASS PACKAGE:First Class Mail will be processed within 24 hours, not including weekends or holidays and should arrive within the continental United States in 3-6 business days once shipped from our location, depending on delivery location. For example, orders shipped to California may be delivered in 4 to 6 business days, whereas the orders shipped to some east coast states may be delivered closer to 2 or 3 business days. All the rates for first-class mail delivery are generated in real time and shown to you during the checkout process. We do not add surcharges to the live shipping rate. All orders must have a valid street address verifiable by carrier to be delivered successfully.
PRIORITY MAIL:Priority Mail will be processed within 24 hours, not including weekends or holidays and should arrive within 1-3 business days once shipped from our location. Orders shipped within the continental United States should arrive within 2 to 3 business days (may arrive sooner in Florida). All orders must have a valid street address verifiable by mail carrier to be delivered successfully.
SHIPPING RATES:All domestic shipping rates are generated automatically and may vary from location to location.You will be able to review the shipping rates before your order is completed and the payment is applied. Please read the following policies regarding product returns, exchanges and refunds carefully:
- Return Policy: You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date which the order was placed, for a refund of the purchase price. Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at email@example.com and we’ll be happy to help.
- Return Processing: In order to return a product, you must contact us by clicking here and entering your contact and order information. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing a replacement or refund. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
- Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available.
- Exchange Policy: You may be able to expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.
HOW TO REQUEST A RETURN/EXCHANGE/REFUND:
- Contact us via the Contact Us page by clicking here to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.
- Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
- Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
- For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
- If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
- Refunds will be processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.